FAQs - BotBee HelpDesk

Frequently Asked Questions

WhatsApp API

WhatsApp Business API allows businesses to send automated messages at scale. BotBee helps you get official WhatsApp API access, build chatbots, automate messages, manage chats, and integrate WhatsApp with your systems.

Yes. You can migrate your existing WhatsApp Business or personal number to the WhatsApp API. BotBee also provides new virtual numbers if required.

Yes. BotBee provides Indian virtual numbers approved for WhatsApp API onboarding.

You can send notifications, order updates, OTPs, reminders, catalogs, promotional messages, and automated replies using approved templates.

Yes. Templates are required to initiate conversations. BotBee includes an AI Template Creator to help generate Meta-approved templates.

Yes. BotBee offers a drag-and-drop chatbot builder—no coding required.

Yes. BotBee follows Meta policies, opt-in rules, and data security standards.

Facebook Automation

BotBee automates Facebook comments, Messenger chats, lead capture, and auto-responses.

Yes. BotBee can automatically reply to comments or send private messages.

Yes. You can automate replies and DMs for Facebook ad comments.

Yes. All Facebook messages appear in a shared team inbox.

Yes. BotBee follows Facebook Messenger platform policies.

Instagram Automation

BotBee supports comment automation, DM automation, keyword replies, and lead capture.

Yes. BotBee automatically replies to comments and sends DMs.

Yes. Automation works for posts, reels, stories, and ad comments.

Yes. BotBee captures phone numbers, emails, and user data via DMs.

No. All automation is visual and no-code.

Telegram Automation

BotBee automates Telegram bots, channels, and group interactions.

Use BotBee’s visual flow builder

Yes. You can create commands, buttons, and interactive menus.

Yes. Bots can collect user data and trigger workflows.

Telegram itself is free; BotBee pricing depends on automation usage.

WebChat

WebChat is a chat widget for your website that enables live chat and chatbot automation.

Yes. You can switch between bot and human agents seamlessly.

Yes. It captures visitor details, forms, and inquiries.

Yes. You can customize branding, colors, greetings, and behavior.

Yes. It is fully responsive and mobile-friendly.

RCS Messaging

RCS (Rich Communication Services) is the next generation of SMS with images, buttons, and branding.

RCS supports rich cards, carousels, buttons, and verified sender IDs.

Yes. BotBee supports RBM for enterprise communication.

RCS works on supported Android devices and carriers.

Yes. RCS messages can be automated with workflows and triggers.

Virtual Numbers

Virtual numbers are cloud-based phone numbers without physical SIM cards.

WhatsApp API, voice calls, IVR, SMS, and verification.

Yes. BotBee provides Indian and international virtual numbers.

Yes. Multiple agents can use the same number via IVR or routing.

Yes. Numbers can be paused or deactivated if not renewed.

AI Voice Agent

An AI Voice Agent answers calls automatically using natural, human-like speech.

Answer queries, book appointments, give order updates, collect information, and route calls.

Yes. BotBee supports multilingual and regional voice options.

Yes. AI Voice Agents operate round-the-clock.

Yes. Calls can trigger WhatsApp messages and CRM updates.

IVR Solutions

IVR (Interactive Voice Response) automates call handling using menu options.

Yes. BotBee provides cloud-based IVR—no hardware required.

Yes. Calls can be routed by department, time, or input.

Yes. IVR can hand over calls to AI Voice Agents.

Yes. BotBee provides call logs, reports, and insights.

General BotBee Platform

Yes. BotBee scales from small businesses to large enterprises.

No. Most features are no-code with optional APIs.

Yes. BotBee is API-first and developer-friendly.

Yes. BotBee follows enterprise-grade security and compliance standards.

Yes. BotBee provides a unified omnichannel inbox.

Yes.

If your message or automation credits are exhausted within the active billing period, you can top up additional credits at any time.

Top-up credits are available only while your plan is active.

Click here to top up message credits

Yes.

BotBee is an Official Meta Business Partner, authorized to provide WhatsApp Business API automation and related services.

Yes, onboarding support depends on your plan:

Yearly Plan: Free onboarding support included
Monthly Plan & Trial: Paid onboarding support applies

Our onboarding support helps with:

WhatsApp API connection
Initial setup guidance
Basic workflow explanation

Yes, in some cases.

BotBee charges only the platform subscription fee.

However, the following charges are billed directly by Meta:

WhatsApp Marketing conversations
Utility & Authentication conversations
Template usage for broadcasts
Messages triggered via third-party integrations

BotBee does not add markup to Meta charges.

Yes.

You can upgrade or downgrade your plan at any time.

Plan changes are:

prorated
reflected in your next billing cycle

Yes.

We offer a 14-day free trial for Meta-related services.

The trial allows you to explore platform features before choosing a paid plan.

We accept:

Credit cards
Debit cards
UPI
Net banking
Digital wallets

Enterprise customers can also pay via bank transfer.

No.

BotBee does not charge per conversation.

Conversation charges (if applicable) are defined and billed by Meta, not BotBee.

If credits run out:

message processing pauses
automations stop temporarily

Services resume once credits are topped up or renewed.

No.

BotBee does not control or collect Meta billing.

Meta billing is managed directly via your WhatsApp Business Account.