By accessing, browsing, or using [https://botbee.io](https://botbee.io) (the “Site”) or any associated communication platforms and automation services provided by BotBee, you acknowledge and agree to be bound by these Terms of Service, our Privacy Policy, and any related policies, including the Refund Policy. If you do not agree, you must stop using the Site and Services immediately.
Accessing or using our services (including WhatsApp, Meta, Telegram, Instagram, Webchat, IVR, Virtual Numbers, AI Voice Agents, RCS Messaging, Email Automation, or related integrations) indicates that you have read, understood, and legally accepted these Terms.
This Site is not intended for individuals under the age of 16. BotBee reserves the right to deny access to any user for violation of these Terms or for any lawful reason.
2. Definitions
* “BotBee”, “we”, “us”, or “our” refers to the owners, operators, and licensors of the platform.
* “User”, “Visitor”, “Customer”, or “Client” refers to any individual, business, or entity accessing the Site or Services.
* “Services” refer to all automation, API, voice, and chatbot solutions including WhatsApp Business Automation, RCS Messaging, IVR, AI Voice Agents, Virtual Numbers, Telegram Bots, Webchat, Email automation, and related tools.
3. Eligibility and Account Responsibilities
By using the Site or creating an account, you confirm that:
✔ All registration information is accurate and updated.
✔ You are at least 16 years of age.
✔ You have the legal authority to represent a company (if applicable).
✔ You will not use automated scripts, bots, or tools without permission.
✔ You are responsible for maintaining confidentiality of your account and password.
If we detect suspicious, fraudulent, abusive, or unauthorized activity, your account may be suspended or terminated without notice.
4. Acceptable Use Policy
You agree not to use our platform for:
. Sending spam, bulk unsolicited messages, or deceptive campaigns
. Harassing, threatening, or misleading individuals
. Violating WhatsApp/Meta/Telegram/Google API policies
. Phishing, scamming, or collecting sensitive data improperly
. Hosting malware, hacking attempts, or impersonation
. Misuse of virtual numbers, AI voice recordings, or call flows
. Uploading infringing, defamatory, or illegal content
Violation of this policy may result in immediate suspension, legal action, or reporting to relevant authorities.
5. Third-Party Platform and API Dependency Disclaimer
BotBee relies on third-party integrations such as WhatsApp Cloud API, Meta services, RCS providers, Telegram APIs, Google Workspace APIs, telecom operators, and cloud hosting providers.
We do not control these external services and cannot guarantee their uptime, performance, message delivery, approval processes, or account compliance decisions (e.g., WhatsApp bans, Facebook restrictions, SMS failure).
BotBee is not liable for interruptions, removals, API enforcement actions, or service changes caused by these external providers.
6. Intellectual Property Rights
All platform content—including software, source code, call flow builder, AI modules, documentation, UI/UX designs, logos, trademarks, text, audio, and visual elements—is owned or licensed by BotBee.
You are granted a limited, non-transferable, non-exclusive license to access and use the Site for your business purposes.
You may not copy, resell, reverse engineer, modify, or reproduce our platform or materials without prior written approval.
7. Service Availability and Modifications
We strive to provide 99% uptime and uninterrupted service.
However, we may modify, restrict, or discontinue features with or without notice due to:
. API changes by WhatsApp, Meta, Telegram, Google, or telecom
. Security updates or maintenance
. Legal or compliance enforcement
BotBee is not responsible for operational or financial loss due to such service disruptions.
8. Billing, Payments, and Refunds
* You agree to pay all subscription or usage-based charges as per your selected plan.
* Late or failed payments may result in service suspension or account termination.
* All refunds and cancellations are governed strictly by our Refund Policy:
⚠ BotBee is not liable for indirect, incidental, or consequential damages including loss of revenue, data, or business.
⚠ Our maximum liability is limited to the total fees paid by you in the last *six months*.
⚠ We are not responsible for failures caused by third-party services (WhatsApp, Meta, Google, Telecom Operators, Cloud Providers).
10. Indemnification
You agree to indemnify and hold harmless BotBee from any claims, losses, or damages arising from:
✔ Your misuse of the platform
✔ Violations of third-party API policies
✔ Illegal use, spam, or fraudulent messaging
✔ Breach of these Terms
11. Data Security & Breach Notification
We use industry-standard security safeguards, including encryption, secure data centers, access control, and API protection.
In the unlikely event of a data breach, we will notify impacted users and relevant authorities within a reasonable timeframe (typically within 72 hours), as required by applicable laws (including GDPR Article 33 and 34).
12. Termination of Service
Either party may terminate use of the Services at any time.
BotBee may suspend or permanently disable accounts that:
✔ Misuse or violate acceptable use policy
✔ Fail to make payments
✔ Violate legal or compliance regulations
Upon termination, you must settle any outstanding payments.
13. Linking, Branding, and Framing Restrictions
You may not use any BotBee branding, trademarks, logos, or proprietary content without prior written authorization from BotBee.
You agree that you will not:
Deep-link or frame BotBee’s pages in a manner that misrepresents ownership
Reproduce, sell, or publicly display BotBee’s interface without permission
Use BotBee’s logos, marks, or UI/UX components in any promotional or commercial material without consent
BotBee reserves the right to request removal of any unauthorized links, embedded content, or copied UI elements, and may pursue legal remedies for violators under applicable intellectual property laws.
14. Governing Law
These Terms are governed by the laws of the jurisdiction where BotBee is registered.
Any disputes will be resolved under the exclusive jurisdiction of courts in that region.
15. Policy Updates and Acceptance
We may update, modify, or revise this policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make changes, we will update the “Effective Date” at the top of this document.
Your continued access or use of our website or services after the Effective Date of the revised policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you must discontinue using our services.
16. Contact Information
For legal, billing, or policy-related inquiries, contact us at:
📧 info@botbee.io
🌐 https://botbee.io
By continuing to use BotBee’s Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
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