How to Integrate WhatsApp Pay with BotBee 

Integrating WhatsApp Pay with BotBee allows businesses to accept payments directly inside the WhatsApp chatbot, creating a seamless and secure checkout experience.

Key Benefits of This Integration:

• Seamless in-chat payment experience.
• Secure transactions via Razorpay.
• Faster checkout and higher conversion rates
• Fully automated payment flow inside WhatsApp.

This guide explains the complete step-by-step process to integrate WhatsApp Pay.

Step 1: Configure WhatsApp Manager:

• Log in to your BotBee Dashboard.
• From the left menu, click on “Connect Account”.
• Scroll down to your profile then click on Manage.

• In WhatsApp Manager, navigate to Payment Configuration.
• Select your country. We are selecting India for now.

• Click New Configuration.

• You will be shown a list of payment gateways that are available in the country, since we have selected India, it will be showing gateways option in India.
• Select the payment gateway and you have. (E.g. Razorpay)

• Enter a Configuration Name (this will be required later in BotBee).
• Choose the appropriate:
• Merchant Category Code (MCC)
• Product Code based on your business type.
• Click Next.

Step 2: Link Payment Gateway Configuration with BotBee Dashboard:

• Return to the BotBee Dashboard.
• Navigate to E-commerce Catalog.
• Click on Payment Settings(Card Icon) of the Catalog you have.

• Select WhatsApp Pay as the payment method.
• Choose your Gateway Type. (We’ve chosen Razorpay)
• Paste the Configuration Name copied from WhatsApp Manager.
• Enable the Active toggle.
•  Click Save to apply the settings.
• This links your WhatsApp Pay configuration with BotBee.

Step 3: Final Authorization & Testing:

• Go back to WhatsApp Manager.
• Click the Link (🔗) icon next to your Razorpay configuration.

• Select Connect Now and click on Next.

• Click Authorize to complete the connection between WhatsApp and Razorpay.

• Go back to the WhatsApp Manager and click on the Settings icon.

• Click on “Test”.
• That’s it WhatsApp Pay connected successfully.
• Verify that the payment flow works smoothly inside the WhatsApp chatbot.

Once the setup is complete, your WhatsApp chatbot is fully payment-ready. With WhatsApp Pay integrated via Razorpay on BotBee, customers can make secure, instant payments directly within the chat—no redirects, no friction. This creates a faster checkout experience, improves conversion rates, and lets your business close sales seamlessly on WhatsApp.

Reference Video:

If you prefer video tutorials here are the links:

English: https://youtu.be/BkeQfrTvGNk?si=DcY-QpOceDyKwssM

Still Need Help?

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• Take a screenshot or screen recording.
• Share details with our support team.

Our team will review the onboarding step and guide you further.

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