How BotBee Credits Are Consumed

BotBee uses a credit-based execution model. Credits are consumed when messages, events, or automated actions are processed through the platform. This ensures fair and consistent usage across automation workflows and communication tasks.

Below is a clear explanation of how credits are used.

Message Sending

When you send a message using BotBee, 1 credit is consumed per message sent.

This applies to:

• chatbot replies
• automated workflows
• broadcast messages
• agent replies from Shared Inbox

Each outgoing message counts as one credit.

Message Receiving

When you receive a message, 1 credit is consumed per message received.

This includes:

• customer replies
• inbound user messages
• responses from external channels

Incoming and outgoing messages are treated equally in terms of credit usage.

Webhook Calls

Some automation workflows and notification events trigger webhook requests.

Each webhook call consumes 1 credit per webhook execution, including:

• message delivery updates
• read receipt notifications
• external app callbacks
• system-triggered workflow events

Credits are consumed when the webhook request is processed.

Typing Indicator Events

Typing indicators also consume credits when they are triggered.

Each typing event consumes 1 credit, including:

• when an AI assistant simulates typing before sending a response
• when an agent begins typing in the Shared Inbox
• when a typing preview is displayed to the user

Typing indicators are treated as message-related events.