BotBee works as a middleware communication platform between:
1. Messaging / Voice Channels
2. Your business workflows
3. Your CRM / integrations / systems
High-level working structure:
1️⃣ You connect your messaging or voice channel
(for example: WhatsApp, RCS, Telegram, IVR, Voice API etc.)
2️⃣ You create automation flows
using drag-and-drop builder or workflows
3️⃣ Incoming chats / calls are processed through rules like:
- routing
- assignments
- chatbot replies
- AI responses
- call handling logic
4️⃣ Data can be sent to:
- CRM
- Google Sheets
- Webhooks
- APIs
- external systems
5️⃣ Team members can manage conversations via:
- shared inbox
- call dashboard
- automation logs
BotBee does not control BSP billing, Meta pricing, or telecom charges.
Those are handled directly by the provider — BotBee acts as the automation and management layer.
Found this article helpful?
( 0 Out of 0 Found Helpful )