BotBee works as a middleware communication platform between:

1. Messaging / Voice Channels

2. Your business workflows

3. Your CRM / integrations / systems

High-level working structure:

1️⃣ You connect your messaging or voice channel

(for example: WhatsApp, RCS, Telegram, IVR, Voice API etc.)

2️⃣ You create automation flows

using drag-and-drop builder or workflows

3️⃣ Incoming chats / calls are processed through rules like:

• routing
• assignments
• chatbot replies
• AI responses
• call handling logic

4️⃣ Data can be sent to:

• CRM
• Google Sheets
• Webhooks
• APIs
• external systems

5️⃣ Team members can manage conversations via:

• shared inbox
• call dashboard
• automation logs

BotBee does not control BSP billing, Meta pricing, or telecom charges.

Those are handled directly by the provider — BotBee acts as the automation and management layer.