Setting up Ice Breakers and Commands

When someone lands in your WhatsApp chat, you don’t get a second chance at a first impression. That’s exactly where BotBee shines—helping you automate conversations that feel smooth, helpful, and actually human. Let’s walk through how you can set up the essentials: icebreakers and commands even location collection.

1. Creating Icebreakers:

Icebreakers are clickable questions that help users start conversations instantly.

Step1: Navigate to Automation:

• Go to Connect Account under WhatsApp.
• Click on Manage.

• You will be redirected to Business Overview.
• From the left side menu go to “Phone Numbers”
• Click on Settings Icon.

• Click on Automations.
• Find the Icebreakers section and Click Edit.

• Add your common questions and Click on Save.

Step 2: Connect icebreakers to bot replies:

• Go back to Bot Manager under WhatsApp.
• Create a new automation flow for each icebreaker question.
• The keyword must match the icebreaker question exactly.
• You can add different response types: Text message, Media (image/video), Button responses, CTA URL buttons.

• Repeat for All Icebreakers
• Create a separate bot flow for each icebreaker question.

2. Setting up Commands:

Commands are like shortcuts. Users type something like /help, and your bot instantly responds.

You can set up your commands in the same way as Icebreakers.

Step 1: Create Commands:

• Under Automations, Search for Commands.
• Click Command Edit.

• Add your command (must start with /). (Example: /help)
• Add a short description.

Step 2: Link commands to bot flows:

• Go to Bot Manager under WhatsApp.
• Create a flow with the exact command as the Keyword.
• Define the response and save the bot flow.

• Repeat for All Commands.
• Create a separate bot flow for each Command.

Testing Your Setup

• Before going live, always test everything like a real user.
• Icebreakers: Open the chat and check if the buttons for icebreakers appear.

• Commands: Type / → Your commands should show up.

Reference Video:

If you prefer video tutorials here are the links:

English: https://youtu.be/JyDacpT40e0?si=Cy13SnvZ6VI_rNH4

Still Need Help?

If you face difficulties during onboarding:

• Take a screenshot or screen recording.
• Share details with our support team.

Our team will review the onboarding step and guide you further.

Contact: 08069645300