How to Create a Product Catalogue for WhatsApp 

This guide explains how to create a complete product catalogue and integrate it with WhatsApp using BotBee, Facebook Business tools, and Commerce Manager. By following these phases step-by-step, you will be able to set up permissions, create a catalogue, add products, sync everything with WhatsApp, and test the full customer journey.

Step 1: Create Catalogue in Commerce Manager:

• Go to BotBee Dashboard.
• Click on Connect Account under WhatsApp and scroll down to your profile.
• Click on Manage.

• You will be redirected to overview. Click on All Tools on the left menu.
• Select “Commerce manager” under Sell products and services.

• Click on “Add Products” in Add products to catalogue.

• Select Catalogue type.
• Choose the right Portfolio under which you want to make the catalogue.
• Enter your Catalogue name and click Next.

• Skip the part of “connect to event tracking.”

Step 2: Add Products to the Catalogue:

You can add products using three methods depending on your business size and platform.

Method A: Manual Upload:

• Click on the option of “Manually add your products.”

(Note: You will have to add minimum 5 products in the catalogue.)

• Upload your products along with their description, prices.

(Note: Adding description, price, image and link is mandatory.)

• Also choose relevant Facebook product category and enter all the details of your products. You can also enable the toggle of whether the item is in stock or not.
• Click on Upload items.

Method B: Add WhatsApp Catalog Using Data Feed

(WooCommerce → Meta → BotBee):

Step I: Create Product Feed in WordPress:

• Log in to your WordPress Admin Dashboard.
• Go to Plugins → Add New.
• Search for Product Feed.
• Install and Activate the plugin.

• We are using CTXFeed by WebAppick. 

Step II: Generate XML Product Feed:

• Go to Product Feed from the WordPress menu.
• Click Add New Feed.
• Follow the on-screen setup procedure and generate the feed.
• After completion, go to All Product Feeds.
• Click View on the created feed.
• Copy the XML URL (this is your product feed link).

Step III: Add Data Feed to Meta Commerce Manager:

• Open Meta Business Manager.
• Go to Commerce Manager.
• Click on Add products → Add basic info, Click Next.
• Select Data Feed as the upload method.

• You can either paste the XML URL from your WooCommerce or a Google Sheet.
• You can also upload the file from your computer.
• Click Next.

Method C: Integrate New Catalog:

• You can also integrate the catalog that you’ve already made in WhatsApp Business App.
• Go to BotBee Dashboard.
• Click on “WhatsApp Catalog” under WhatsApp.
• Scroll down to “Integrate new catalog.”
• Select the WhatsApp Account in which your Catalog is made.
• Enter the Catalog ID and Catalog Name.
• Click on Integrate Catalog.

Example: 

Step 3: Connect your catalogue to WhatsApp:

• Go to BotBee Dashboard.
• Click on Connect Account under WhatsApp and scroll down to your profile.
• Click on Manage.

• You will be redirected to Overview, Click on Catalogue under “Account Tools”.
• Choose the catalogue you just created.

• Choose the catalogue and click on Connect Catalogue.
• Your Catalogue will be connected to your WhatsApp.

Step 4: Connect Catalogue in BotBee:

• Go to BotBee Dashboard.
• Click on Connect Account under WhatsApp.
• Choose Connect WhatsApp with Catalogue.

• There will an option to select the Catalogue, select the catalogue you created.
• Click Next and then cut the window.

You can view and manage your Catalogue from “WhatsApp Catalog” under WhatsApp in the BotBee dashboard.

Step 5: Sync Catalog in BotBee:

• Now in the Catalog Manager only, Locate and click on the sync button .
• Wait until the sync action is complete.

• Now Click on the three-line (=) menu button located beside the Sync icon.
• A list of products will appear. Enable the toggle switch beside the products you want to sync.
• After selecting the products, click on Sync Products.
• BotBee will now sync only the selected and updated products.

By completing all these steps, you successfully build a fully functional product catalogue system integrated with WhatsApp using BotBee. This setup enables automated product browsing, cart management, checkout flow, abandoned cart recovery, and seamless customer interaction creating a professional e-commerce experience directly inside WhatsApp.

This catalog system not only improves customer convenience but also helps businesses automate sales, reduce manual work, and scale operations efficiently.

Reference Video:

If you prefer video tutorials here are the links:

English: https://youtu.be/UdpqcCe7f-0?si=8clSLvTBrdc2Lag-

Still Need Help?

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• Take a screenshot or screen recording.
• Share details with our support team.

Our team will review the onboarding step and guide you further.

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